ace360 Help FAQ: Security, Account and Assistance

How to enable 2FA?

After login, enable 2FA in the Security section; it adds an extra step to log in from a new device, so many Dhaka users prefer it

What password precautions are needed?

Use at least 12 characters; avoid birth date, phone number, and using the same password elsewhere.

What happens when you log in on a new phone?

Sometimes a verification code may be required; this is normal, and in most cases the process ends in two steps.

Which page should I see if login problems

First ace360 Login Guide There are common mistakes and solutions there.

What information is kept?

Account information, login history, and support notes are kept in payment transaction records; bKash, Nagad, and Rocket details are also included.

Is the data encrypted?

Yes, sensitive data is protected with encryption, making it hard to read during transmission.

What risks are there on public Wi-Fi?

Be careful when logging in on open networks; mobile data or trusted connections are more secure.

Where is the extra guide for the app?

ace360 App Guide See the APK and install steps; new users can start quickly here.

If you get an unfamiliar login

Change your password immediately, then report to support, and log out old sessions

Account locked?

Repeatedly entering the wrong password may lock; identity verification usually helps, and support responds quickly.

Where to send suspicious messages?

ace360 Help Page From the ace360 Help page, you can submit a ticket if you wish, and you can also write the device model and location and send.